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Peers Announcement Discussion, Card Update Problem at Exchange Your Share Servers forum; Hi Guys My card has updated okay to 31 July - but has messed up on the package details. I ...

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57Southbound
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Card Update Problem - 04-July-2012, 11:31

Hi Guys

My card has updated okay to 31 July - but has messed up on the package details.

I am waiting for provider to fix the problem. I am told it could be a few days...

Sorry for inconvenience...

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06-July-2012, 17:49

Hi Guys.

Situation update.

Card is still same status as above. Now seems this may be an issue with the card itself.

As there are 3 months left on the card, suppliers is:

Checking to see if I can get the 3 months refunded - and they then supply me with a new card. Now waiting to hear etc...

Supplier is in UK - person who turns it on etc is somewhere else...

Sorry for inconvienience...


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12-July-2012, 14:04

Hi Guys - Here is the latest Update. Received this message today and the card needs replacing.

Messgae From Supplier:

Hi

Sorry for not replying you yesterday.

I have now issued you a credit of 67.99 so you can make any purchase with it.

Please also can you get that card arranged back to us so we can send that card to Tring as to why it went off

Thank you

Xxxxxxx

Customer Support
----

I have now ordered a new full 12 month card - this will take about 7 days to arrive - as there is a new series Tring card being issued.

Sorry for these delays, but as you guys can see, everything is out of my control. Hopefully all will be back to normal very soon....

Sorry for the hassle and thanks for your patience.

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Join Date: Dec 2008
24-July-2012, 19:19

The new card has now arrived at the dealer - and has been ordered

Order #XXXX
Order Date: 24th Jul 2012

This order is marked as Awaiting Fulfillment

The outstanding balance of your order is 2xx.01 GBP

Your Order Contains:
◦1 x Tring Plus+ TV Viewing Card 12 Months Movies and Sports
--------------------------------------------------------------------------------

Now just waiting for the card in the mail from London Store.

Thanks to everyone for hanging on... )))
   
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01-August-2012, 15:00

Hi All.

OK, we now have a new card that is up and running - arrived today - so if you have any issues please contact me with them.

This card is valid from 29 July 2012 to 28 July 2013 - includes movies and sport. It may need updates just for the footy channels - don't know yet, but that will be a 'place in the cam' job

To summarise.

The old card stopped working, so I received a 3 month refund on that.

Unfortunately this happened at a time when the dealer was waiting for new cards to arrive for new footy season - this has been the delay in my getting a replacement.

May have lost just one person in that period - so thanks to everyone for hanging with it.- ))

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