Go Back   Eurocardsharing > General Discussions > General Satellite News > Latest Satellite News

Latest Satellite News Discussion, Info Fault hits 90,000 Sky+ HD boxes at General Satellite News forum; Fault hits 90,000 Sky+ HD boxes Up to 90,000 Sky+ HD boxes are to be replaced after a manufacturing fault ...

LinkBack Thread Tools Display Modes
Info Fault hits 90,000 Sky+ HD boxes
Bacteria's Avatar
Posts: 96,016

Level: 124 [♥ Bé-Yêu ♥♥ Bé-Yêu ♥♥ Bé-Yêu ♥♥ Bé-Yêu ♥♥ Bé-Yêu ♥]
Life: 4638 / 4638
Magic: 32005 / 90488
Experience: 68%

Thanks: 1,107
Thanked 5,577 Times in 1,419 Posts
Join Date: Oct 2006
Age: 35
Info Fault hits 90,000 Sky+ HD boxes - 15-February-2009, 15:10

Fault hits 90,000 Sky+ HD boxes

Up to 90,000 Sky+ HD boxes are to be replaced after a manufacturing fault was identified in a batch of units manufactured by Pace, it has been confirmed.

The problem first came to light on Digital Spy on Wednesday, when some Sky customers reported being called by the pay TV operator and advised of a fault that could impact the long term performance of their Sky+ HD box.

When contacted by Digital Spy for comment, Sky's high definition team posted on the forum: "Pace has told us about a manufacturing fault that can affect around 90,000 of the first boxes supplied by Pace. The fault was resolved in Paces subsequent supplies of boxes.

"To be 100% clear, its nothing to with a faulty component; the problem relates to the way that some of the boxes were assembled. It doesnt raise a safety risk or prevent them from being used as normal until we exchange them, but in the longer term it could lead to the failure of the box.

"Were proud of our Sky+HD product and were not happy about customers having boxes that dont meet our quality standards. So we want to swap all of the boxes in this batch.

"We started calling the affected customers earlier this week to fix an appointment for one of our engineers to come and install a free replacement box. Because of the number of boxes, it will take us about three months to contact everyone, so there is no need to be concerned if we havent called you already. The box can continue to be used as normal until we come to replace it.

"To make up for any inconvenience, we will give all affected customers three months free subscription to our HD pack (worth 29.25) when we replace their box."

Further details about the precise nature of the fault have not been released.
Reply With Quote
The Following User Says Thank You to Bacteria For This Useful Post:
Barney2222 (15-February-2009)


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump

ECS on RSS ECS on Twitter ECS on Facebook ECS on Youtube
Follow us on:

Powered by vBulletin
Copyright 2002 - 2010, Jelsoft Enterprises Ltd.
SEO by vBSEO ©2011, Crawlability, Inc.