Go Back   Eurocardsharing > General Discussions > General Satellite News > Latest Satellite News

Latest Satellite News Discussion, ITV criticised over F1 phone-in comp at General Satellite News forum; ITV criticised over F1 phone-in comp Tuesday, December 22 2009, 12:28 GMT By Andrew Laughlin, Ofcom has criticised ITV for ...

LinkBack Thread Tools Display Modes
ITV criticised over F1 phone-in comp
Bacteria's Avatar
Posts: 96,015

Level: 124 [♥ Bé-Yêu ♥♥ Bé-Yêu ♥♥ Bé-Yêu ♥♥ Bé-Yêu ♥♥ Bé-Yêu ♥]
Life: 4638 / 4638
Magic: 32005 / 104906
Experience: 68%

Thanks: 1,107
Thanked 5,578 Times in 1,419 Posts
Join Date: Oct 2006
Age: 37
ITV criticised over F1 phone-in comp - 22-December-2009, 16:40

ITV criticised over F1 phone-in comp

Tuesday, December 22 2009, 12:28 GMT

By Andrew Laughlin,

Ofcom has criticised ITV for failing to declare a winner of a Formula One phone-in competition last year, but also opted against punishing the broadcaster.

The media regulator yesterday rebuked ITV for its serious breach of the broadcasting code and further slammed the firm for not flagging up the transgression for eight months.

The breach occurred during ITV's coverage of the Brazilian Grand Prix on November 2, 2008, when around 139,000 people entered a 1 premium rate phone line competition or submitted their details for free on ITV's website.

ITV, however, failed to check with competition organiser Eckoh to see if a winner had been drawn and notified. It was not until July the following year that the broadcaster realised the mistake and contacted Ofcom.

In response, ITV successfully argued that the problem was not widespread across all its competitions and was merely the "result of human error on a single occasion".

Despite acknowledging that ITV "acted in good faith at all times", Ofcom ruled that the breach was of a serious nature and should therefore be placed on permanent record.

In its verdict, the regulator said: "The error in not awarding a prize did not emerge for some months and affected a relatively large competition. To that extent the licensee's [ITV] systems, requirements for which exist within its licence, could not have been sufficient in this particular case."

To redress the situation, ITV set up a full refunds process and publicised the campaign during England's football game against Slovenia on September 5.

A new draw was organised to award the still outstanding prize and the company also "tightened its procedures for prize allocation in light of the incident".

Reply With Quote


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump

ECS on RSS ECS on Twitter ECS on Facebook ECS on Youtube
Follow us on:

Powered by vBulletin
Copyright 2002 - 2010, Jelsoft Enterprises Ltd.
SEO by vBSEO ©2011, Crawlability, Inc.