Eurocardsharing

Go Back   Eurocardsharing > General Discussions > General Satellite News > Latest Satellite News

Latest Satellite News Discussion, Netflix drags in customer satisfaction thanks to lack of content at General Satellite News forum; Netflix drags in customer satisfaction thanks to lack of content Michelle Clancy | 30-07-2012 Although 81% of the ConsumerReports.org subscribers ...

Reply
 
LinkBack Thread Tools Display Modes
Netflix drags in customer satisfaction thanks to lack of content
Old
  (#1)
Bacteria
Administrator
 
Bacteria's Avatar
 
Offline
Posts: 96,015

Level: 124 [♥ Bé-Yêu ♥♥ Bé-Yêu ♥♥ Bé-Yêu ♥♥ Bé-Yêu ♥♥ Bé-Yêu ♥]
Life: 4638 / 4638
Magic: 32005 / 100941
Experience: 68%

Thanks: 1,107
Thanked 5,578 Times in 1,419 Posts
Join Date: Oct 2006
Age: 36
Netflix drags in customer satisfaction thanks to lack of content - 30-July-2012, 16:00

Netflix drags in customer satisfaction thanks to lack of content

Michelle Clancy | 30-07-2012

Although 81% of the ConsumerReports.org subscribers who used a streaming video service in the previous month used Netflix, rival services such as Vudu, Apple iTunes and Amazon Instant Video all scored higher for overall satisfaction, according to Consumer Reports' first comprehensive ratings of online video services.


Justifying Netflix et al's focus on content licencing, consumers' biggest issue with online streaming is the selection: Fewer than one in five survey respondents said that they were highly satisfied with the choice of titles from Netflix, Amazon Prime and Hulu Plus. However, the selection of titles available on transactional video on demand (VOD) services such as Amazon Instant Video, iTunes and Vudu received high marks from more than 60% of users.
"Our survey revealed that a healthy selection of titles is one of the biggest factors in overall satisfaction with video services, which is why disc rental services and pay-per-view streaming services scored the highest in our ratings," said Jim Willcox, senior electronics editor at Consumer Reports.
Meanwhile, Consumer Reports has found that streaming video content directly from the Internet has hit the mainstream, according to the study: 52% of the 15,277 ConsumerReport.org subscribers polled said that they used a streaming video service in the previous month, compared to 47% who saw a movie at a theatre, 43% who rented a DVD or Blu-ray disc, and 32% who used their cable provider's video-on-demand service.
The Consumer Reports survey also factored old-fashioned DVD rentals into the andscape. Netflix's disc-by-mail service and independent video stores were judged to have a more satisfying selection of titles, including current ones, than even the best streaming services. Redbox kiosks were neck-and-neck with Netflix and independent stores in overall satisfaction, but fell short on selection. Survey respondents were not as impressed with Blockbuster stores, Blockbuster Express kiosks or Blockbuster Total Access disc-by-mail.


Regards,
   
Reply With Quote
Reply

Bookmarks


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump



ECS on RSS ECS on Twitter ECS on Facebook ECS on Youtube
Follow us on:

Powered by vBulletin
Copyright 2002 - 2010, Jelsoft Enterprises Ltd.
SEO by vBSEO ©2011, Crawlability, Inc.
Dreambox