Eurocardsharing

Go Back   Eurocardsharing > General Discussions > General Satellite News > Latest Satellite News

Latest Satellite News Discussion, New CTAM Summit 2009: Miron: Customer Is King at General Satellite News forum; CTAM Summit 2009: Miron: Customer Is King Advance/Newhouse Chairman Accepts Grand Tam Award Mike Farrell 10/27/2009 6:27:17 PM Advance/Newhouse Communications ...

Reply
 
LinkBack Thread Tools Display Modes
New CTAM Summit 2009: Miron: Customer Is King
Old
  (#1)
Bacteria
Administrator
 
Bacteria's Avatar
 
Offline
Posts: 96,015

Level: 124 [♥ Bé-Yêu ♥♥ Bé-Yêu ♥♥ Bé-Yêu ♥♥ Bé-Yêu ♥♥ Bé-Yêu ♥]
Life: 4638 / 4638
Magic: 32005 / 100862
Experience: 68%

Thanks: 1,107
Thanked 5,578 Times in 1,419 Posts
Join Date: Oct 2006
Age: 36
Thumbs up New CTAM Summit 2009: Miron: Customer Is King - 28-October-2009, 04:50

CTAM Summit 2009: Miron: Customer Is King
Advance/Newhouse Chairman Accepts Grand Tam Award
Mike Farrell 10/27/2009 6:27:17 PM




Advance/Newhouse Communications chairman and long-time cable veteran Robert Miron said that cable operators are faced with challenges they never would have anticipated just a few years ago, but that success is based on one simple tenet - superior customer service.
In accepting CTAM's Grand TAM award at the CTAM Summit here, Miron said that customer service has been an issue in the industry for years, but that many operators are realizing the superior service can win the day.
The Grand TAM is CTAM's highest honor and is given in recognition of the time, talent and commitment made to ensure the future of the industry through marketing, education and leadership.
Advance/Newhouse owns Bright House Networks, a Florida cable operator that has won top honors in J.D. Power & Associates customer service surveys for telephone service in the South for four straight years. Miron said he hopes to win a fifth award when they are announced tomorrow.
While he was disappointed that the cable industry has slipped behind AT&T and Verizon in terms of video service in the J.D. Power rankings, Miron noted that cable has placed consistently higher in telephone and high-speed data service. He added that the goal is to return to the No. 1 ranking.
"In a competitive environment, when it comes to customer service, first place is the only place to be," Miron said.
As far as new competitive threats, Miron said that fears that free online video will destroy the cable distribution model remind him of the early days of cable, when people wondered how operators could ever survive by charging for something consumers were already getting for free.
Cable, he said changed the TV model and did it by offering more programming and better picture quality.
"Now we find ourselves in the reverse situation," Miron said. "Rather than pay, a young, tech-savvy generation is adept at getting video for free. We need to find a way to preserve paid content."



Regards,

www.eurocardsharing.com
   
Reply With Quote
Reply

Bookmarks


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump



ECS on RSS ECS on Twitter ECS on Facebook ECS on Youtube
Follow us on:

Powered by vBulletin
Copyright 2002 - 2010, Jelsoft Enterprises Ltd.
SEO by vBSEO ©2011, Crawlability, Inc.
Dreambox