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Kathrein and Firmware
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Kathrein and Firmware - 18-September-2009, 07:22

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Anger at Kathrein UFS 910 HDTV receiver - users want money back
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Thumbs up Anger at Kathrein UFS 910 HDTV receiver - users want money back - 20-September-2009, 20:13

Firmwarepolitik von Kathrein Petition

The Rosenheim manufacturer Kathrein is facing increasing headwinds from customers, with the HDTV receiver UFS 910 are not satisfied and complain about bugs in the software of the device. To this end, it was even called for a line-based petition, the affected people can come together and want to give it your demands for improved software or replacement of equipment emphasis.

In the case involves the problems with the shift function, or the fundamental stability of the device. With the recently released version 2.0.1, a deterioration of the images on SD channels is to be accompanied.

The petition states: "To date Kathrein has neither promised features submitted later, still have serious shortcomings / bugs in the software. Much more, it is even so that each new firmware version has more bugs than the previous version. We do not want customers to continue to function as a beta tester for Kathrein too. It can not be that Kathrein partially requires up to one year, a new firmware version is ready to deliver, and then fixing all errors instead installs a lot of new mistakes. "

The specific requirement for Kathrein: "We let customers no longer do so for much longer. We call back the purchase price in full! This should also apply to customers for whom the 24-month warranty has already expired. Alternatively, we vacate Kathrein the possibility to publish by the end of October 2009 a correct firmware with all the promised features, or to start a recall campaign that in all the Kathrein UFS 910 receiver are exchanged for a newer, more error-free model. "

The petition, which was started by a user named Sascha Lange in life have now been joined by 234 customers. We can only wonder whether and how Kathrein will respond. An official statement about the problems in the new firmware version 2.0.1 from Kathrein open at least until today pending.

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