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piopat
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dvb monkey warning - 05-March-2010, 17:48

if your planning to buy a dream box i would advise you to avoid this company . i bought a box from them a dm7020si (between buying it +postage +vat it cost about 250 ) that has gone down the drain . i have tried and failed to get them to answer my messages , they have a support line which is never online , so the say leave a message or email them . if you send them a message saying the box is faulty and are lucky enough to get an email from them , the message is (please dont contact us we are not technical) they will not stand by their guarantee and they are in china so there is not much you can do . dont lose your money like me be carefull and try and buy from someone local ,atleast then you have a come back legally.
   
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05-March-2010, 18:34

You pays your money, you take your choice! Simple.
   
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05-March-2010, 18:55

im only giving people fair warning ,its not the money (i can afford it) just tying to help others so they wont make the same mistake.
   
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05-March-2010, 18:58

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im only giving people fair warning ,its not the money (i can afford it) just tying to help others so they wont make the same mistake.
No problem and understood. I wasnt implying you couldnt afford it, sorry if it seemed that way.
Its just when ppl risk buying a clone from china, its a massive risk and could cost a lot more than you save.
   
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05-March-2010, 19:09

theres no problem mate ,i was only trying to warn people. i know there is a risk (but there shouldnt be) i think all sites like this should warn people not to purchase from people like them (maybe then when they have lost a fortune in lost custom they start treating their customers as they should) they even say on the site that if they send you a box (that is knackered )the cost of the postage back to china is for the customer to pay and not them ,thats more money lost.
   
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05-March-2010, 19:13

Well the simplest method to speed things up would be to contact Trading Standards, if the company is based in the uk, and ships them in.
   
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05-March-2010, 19:24

your right there mate ,but sadly dvb monkey is based in china so not much can be done.
   
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Talking 06-March-2010, 21:41

I brought my dreambox 500s from there 2years ago and its still running fine, ive also got original dm800 recently but not from dvdmonkey.


Quote:
Originally Posted by piopat View Post
if your planning to buy a dream box i would advise you to avoid this company . i bought a box from them a dm7020si (between buying it +postage +vat it cost about 250 ) that has gone down the drain . i have tried and failed to get them to answer my messages , they have a support line which is never online , so the say leave a message or email them . if you send them a message saying the box is faulty and are lucky enough to get an email from them , the message is (please dont contact us we are not technical) they will not stand by their guarantee and they are in china so there is not much you can do . dont lose your money like me be carefull and try and buy from someone local ,atleast then you have a come back legally.
   
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06-March-2010, 21:45

i have a few other boxes my self from them ,but the problem is that if your box was faulty in any way your chances of getting it fixed or replaced are slim and none .
   
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