dm500 is known of having a low sensitivity level, infact i think its related to the power output to the lnb, which makes scanning channels/locking satellites harder with same dish/ lnb and different boxes.
Infact, i had to switch from dm500 to dm600 because the 500 just didn't want to scan all the channels on the astra 2b satellite i had whereas the original sky box would have them show up perfectly.
hope this helps in your investigations
cheers